Support

 We are your single point of support for all cloud subscriptions you purchase through Marathon Technology. Our US-based support team is standing by 24/7 to respond to your issues. Further, our dedicated support portal is a one-stop shop for help along with our Knowledge Board available to self-serve common problems.

Our Clients are passionate for our technical support as we do not bother with Level 1 and initiate all calls at Level 2.

All of our engineers are Microsoft certified and equivalent to level 3+ skill set. 

  • Client portal or phone

    Incident management

  • The most experienced licensing advisors worldwide

    Guidance that will maximize the value of software spend while safeguarding against compliance risk

  • Client portal access

    Azure adoption team support

    Simplified billing

    Service onboarding

    Setup and Azure services provisioning

  • Locked-in pricing for 12 months

    Month-to-month commitment

    Monthly billing: based off previous month’s usage

    Annual billing: bill back process to credit you for unused licenses

  • Tenant creation and association of primary domain

    Initial provisioning of online services

  • Assigning/reassigning users and subscriptions

    Provisioning new subscriptions

    Reduction of users to existing subscriptions